Job Description – Bean Team Member


Bean Gaming is a family run independent board game café, where our main focus is building communities through great customer service and consistent positive experiences, while ditching the screens people can’t seem to do without.

We’re looking for a number of staff members to join us in our city centre board game café as we reopen post lockdown.

This role primarily involves making sure every customer who comes through the door leaves happy and wants to come back.
The role involves frequent interaction with customers who have a range of gaming experience, from experts who are self-sufficient, to new gamers who are looking for recommendations and teaching them how to play. 

The ideal candidates will be passionate about tabletop gaming, customer service and retail in a hospitality environment. 
 

Responsibilities include:

  • Welcoming guests and providing basic information about the café and products

  • Teaching games, running demonstrations, and answering questions about games

  • Learning games currently in our game library and keeping up to date on upcoming releases and trends in tabletop gaming

  • Taking food and drink orders, including barista-style hot drinks and alcoholic drinks.

  • Handling cash and debit card transactions

  • General cleaning and re-stocking refrigerators, shelves, and displays

  • Taking table bookings and updating the events diary

  • Selling games from our retail section

  • Contributing to social media channels

  • Assisting with online sales and packaging up games for courier collection

  • Opening or closing the business with the Shift Manager, when working the first or last shifts of the day

  • Dealing with any customer complaints and escalating when needed


The successful applicant would ideally have the following experience and attributes, but training will be provided to carry out the role.

  • Experience of working in a gaming/hospitality/coffee shop environment

  • A passion for great customer service, helping people and teaching

  • An enjoyment of board games, card games and/or tabletop role playing games

  • Good communication skills

  • Well-presented, polite and friendly


Please note that the cafe is open from 4pm to 10pm Tuesday to Friday and 11am to 10pm on Weekends, and you would be expected to work flexible shifts between these hours.

Team members would initially be scheduled to work 12 hours per week, with the opportunity to work extra hours to cover staff absence and additional hours during school holidays.
 

This role will report to the Shift Managers within the boardgame café.
 

This role is an hourly paid role at £8.72 per hour